Terms and conditions

These terms are a binding agreement between Golak Technologies Pvt. Ltd. (“Golak”, “we”, “us”), a company incorporated in India with its office at Saravanampatti, Coimbatore, Tamil Nadu 641035, and the business that subscribes to the Golak platform (“you”, “Customer”).

By creating an account, signing an order form, or using the platform, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it. Where you have signed a separate written agreement or order form with us, that document prevails over these terms to the extent of any conflict.

Golak is offered to businesses. It is not intended for personal or household use, and it is not available to anyone under 18 or to anyone we have previously suspended.

Golak is a subscription platform for restaurant operations — point of sale and billing, kitchen display, inventory and recipes, QR and online ordering, CRM, staff tools and analytics. What you get depends on the plan and add-ons on your order form.

We may add, change or retire features. Where a change materially reduces the functionality of the plan you paid for, we will give you at least 30 days’ notice and, if you object, refund the unused portion of your prepaid fees for the affected feature.

Golak supports offline billing so your counter keeps working when connectivity does not. Offline mode depends on your hardware and local storage; data queued on a device syncs when the connection returns. Keeping your devices working, powered and backed up is your responsibility.

• You are responsible for everything that happens under your account, including the acts of your staff and anyone you give access to.
• Keep credentials confidential, use unique passwords, and enable multi-factor authentication. Tell us immediately at the support address below if you suspect unauthorised access.
• You must give accurate registration and billing information and keep it current.
• Named-user licences may not be shared. Where your plan is priced per outlet, terminal or user, you must license every one in use.

• Subscription fees are stated on your order form or the plan you select, and are billed in advance monthly or annually as chosen.
• Fees are exclusive of GST and any other applicable taxes, duties or levies, which are added at the prevailing rate and shown on your tax invoice.
• Usage-based charges — additional outlets, terminals, messages or integrations — are billed in arrears for the period in which they were incurred.
• Payment is due on the invoice date unless the order form says otherwise. We may charge interest on overdue amounts at 1.5% per month, or the maximum permitted by law if lower.
• If an invoice remains unpaid 15 days after it falls due, we may suspend access after giving you written notice and a reasonable chance to pay.
• Except where these terms or the law say otherwise, fees are non-refundable and there are no refunds for partial periods or unused capacity.

Price changes

We may revise pricing for a renewal term by giving at least 30 days’ notice before the renewal date. If you do not accept the new price, you may choose not to renew.

Your subscription runs for the term on your order form and renews automatically for successive terms of the same length unless either party gives notice of non-renewal at least 30 days before the current term ends.

You may cancel at any time from the billing settings in your dashboard or by writing to us. Cancellation takes effect at the end of the paid term; you keep access until then. Any free trial ends on the date stated when the trial starts, after which billing begins unless you cancel first.

You own the data you and your staff put into Golak, and the data your operations generate — menus, bills, orders, stock records, guest and staff details (“Customer Data”). We claim no ownership over it.

You grant us a limited licence to host, process, transmit, back up and display Customer Data solely to provide and support the service, and to comply with the law. We may use aggregated and de-identified data — which cannot reasonably identify you, your staff or your guests — to operate, secure, benchmark and improve the platform.

Where Customer Data includes personal data, you act as the data fiduciary and we act as your processor. You are responsible for having a lawful basis to collect it, for giving the notices your guests and staff are entitled to, and for the accuracy of what you upload. Our handling of personal data is described in our privacy policy.

Export and deletion

You can export your data at any time during the subscription. After termination, we keep it available for export for 90 days, then delete or de-identify it, except where the law requires us to retain records for longer.

You must not, and must not permit anyone else to:

• Use Golak to break the law, infringe anyone's rights, or issue invoices or tax documents that misstate what actually happened.
• Upload malware, attempt to gain unauthorised access, probe or load-test our systems without written permission, or interfere with other customers' use.
• Reverse engineer, decompile or attempt to derive the source code of the platform, except to the extent this restriction is unenforceable under applicable law.
• Resell, sublicense, white-label or provide the service to third parties as a bureau, unless we have agreed to it in writing under a partner programme.
• Send unsolicited or unlawful marketing through the platform's messaging features, or ignore the consent and opt-out rules that apply to SMS, WhatsApp and email.
• Scrape the service, or use bots or automated means to access it outside the documented API and its rate limits.

If your use threatens the security, stability or lawful operation of the platform, we may suspend it immediately and tell you why. In every other case we will give notice and a chance to fix the problem first.

Golak connects to services we do not control — delivery aggregators, payment gateways and terminals, accounting tools, messaging providers and hardware. Your use of those services is governed by their own terms, and enabling an integration authorises the exchange of data it requires. We are not responsible for a third-party service being unavailable, changing its API, or handling your data in a way you did not expect. Where an integration breaks because the partner changed something, we will make reasonable efforts to restore it but cannot guarantee an outcome.

We aim for high availability and publish uptime targets for paid plans. Where your order form includes a service level agreement, that document sets out the applicable targets, support response times and service credits, and those credits are your sole remedy for missing them.

Availability targets exclude planned maintenance notified in advance, emergency maintenance, and any downtime caused by your systems, your network, your hardware, or a third-party service or force majeure event outside our control.

The platform, its software, design, documentation, and the Golak name and logo are owned by us or our licensors and are protected by law. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription — nothing more. If you send us feedback or suggestions, we may use them without obligation or payment to you, and that use does not give us any right to your Customer Data.

Each party may receive non-public information from the other. The receiving party will use it only to perform this agreement, protect it with at least reasonable care, and not disclose it except to employees and advisers who need it and are bound by similar duties. This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed. Where disclosure is legally compelled, the recipient will give notice where it lawfully can.

We warrant that we will provide the service with reasonable skill and care, in a manner consistent with its documentation.

Beyond that, and to the fullest extent permitted by law, the service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, that it will meet every requirement you have, or that its analytics, forecasts or AI-generated suggestions will be accurate. Those outputs are decision support, not professional advice — you remain responsible for your pricing, tax filings, food safety and staffing decisions.

Neither party is liable for indirect, incidental, special, punitive or consequential loss, nor for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however caused.

Each party’s total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot lawfully be excluded.

You will indemnify us against claims, losses and reasonable costs arising from your Customer Data, your breach of the acceptable use section, or your violation of applicable law or a third party’s rights. We will indemnify you against third-party claims that the platform, used as permitted, infringes an Indian intellectual property right — provided you notify us promptly, let us control the defence and cooperate with it.

• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• Either party may terminate immediately if the other becomes insolvent, enters liquidation or has a receiver appointed.
• We may suspend or terminate immediately where required by law, or where continued use presents a serious security or legal risk.
• On termination your right to use the service ends, outstanding fees fall due, and the export window in the data section applies.

The sections on your data, intellectual property, confidentiality, warranties, liability, indemnity and governing law survive termination.

We may update these terms. For changes that materially affect your rights or obligations, we will give at least 30 days’ notice by email to your account administrators or by in-product notice, and the change takes effect at your next renewal. Continuing to use the service after that date means you accept the revised terms. The effective date at the top of this page always reflects the current version.

This agreement is governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction, and both parties submit to it. Before filing, the parties will attempt in good faith to resolve any dispute through discussion between senior representatives for 30 days.

• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of public infrastructure, natural events, strikes or government action.
• Assignment — you may not assign this agreement without our written consent; we may assign it to an affiliate or in connection with a merger, acquisition or sale of assets.
• Severability — if a provision is held unenforceable, the rest remains in force and the provision is read down to the minimum extent necessary.
• No waiver — failing to enforce a right is not a waiver of it.
• Entire agreement — these terms, your order form and the privacy policy are the whole agreement between us on this subject and replace any earlier understanding.
• Notices — to us, at the address and email below; to you, at the email of your account administrators.

Questions about these terms: legal@golak.store. Support and account issues: hello@golak.store, or call +91 422 471 9000.

Golak Technologies Pvt. Ltd., Saravanampatti, Coimbatore, Tamil Nadu 641035, India.

Grievances under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 may be sent to grievance@golak.store, as set out in our privacy policy.